Journals Information
Advances in Economics and Business Vol. 13(3), pp. 49 - 58
DOI: 10.13189/aeb.2025.130301
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The Determinants of Information Technology Outsourcing Success: Evidence from Tunisia
Imed Daly 1,*, Emna Jaballah 2, Lassaad Lakhal 3
1 Higher Institute of Technological Studies of Sousse, Tunisia
2 College of Business Administration, Taibah University, Kingdom of Saudi Arabia
3 Faculty of Economic Sciences and Management, Sousse University, Tunisia
ABSTRACT
This study aims to analyze the impact of decisional, contractual, and relational determinants on the success of information technology (IT) outsourcing in Tunisian companies. To meet this objective, a conceptual model has been developed to explain the relationship between factors identified through the literature review and IT outsourcing success. This model will be verified empirically by adopting the structural equations model method on a database collected from 130 Tunisian companies that have outsourced some or all of their information technology functions. The empirical results of this research reveal that IT outsourcing success is not entirely determined by decision-making factors. However, contractual quality and relationship quality are critical to IT outsourcing success. Three recommendations are proposed to help companies improve IT outsourcing success: (1) Companies are required to avoid outsourcing elements of their information Technology (IT) that are closely tied to their core business, as this can negatively impact outsourcing success. (2) They need to establish clear, detailed, and well-structured outsourcing contracts to ensure they receive the expected service quality from providers. (3) The company is asked to establish a climate of trust and cooperation with its service provider.
KEYWORDS
Information Technology Outsourcing, Contractual Quality, Relationship Quality, Resource Based Theory, Social Exchange Theory
Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Imed Daly , Emna Jaballah , Lassaad Lakhal , "The Determinants of Information Technology Outsourcing Success: Evidence from Tunisia," Advances in Economics and Business, Vol. 13, No. 3, pp. 49 - 58, 2025. DOI: 10.13189/aeb.2025.130301.
(b). APA Format:
Imed Daly , Emna Jaballah , Lassaad Lakhal (2025). The Determinants of Information Technology Outsourcing Success: Evidence from Tunisia. Advances in Economics and Business, 13(3), 49 - 58. DOI: 10.13189/aeb.2025.130301.