Journals Information
Universal Journal of Management Vol. 3(1), pp. 21 - 28
DOI: 10.13189/ujm.2015.030104
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Research toward Mobbing: Mobbing Perception in Northern Cyprus Tourism Sector
Almaz Sandybayev *
Faculty of Business Administration, University of Mediterranean Karpasia, Kyrenia, Northern Cyprus
ABSTRACT
Tourism and recreation are parts of human life environment. A particularly important role is taken by hospitality and tourism service providers employing various groups of employees. However, the work environment is not always comfortable and includes factors that have a negative impact on mental development of the personnel. One of these factors is mobbing. The survey has been conducted in the hospitality sector which indicates a significant growth of mobbing among a group of hotel employees in Northern Cyprus by using quantitative research approach. Negative Acts Questionnaire (NAQ Scale) was used for analysing the level of mobbing. Thus, 360 participants were assessed by a questionnaire. The results have proved that mobbing within sample groups is widespread and seriousness of the problem of mobbing confirms not only the degree of its distribution but also the severity of its consequences for the individual.
KEYWORDS
Mobbing, Hotel Employees, Northern Cyprus
Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Almaz Sandybayev , "Research toward Mobbing: Mobbing Perception in Northern Cyprus Tourism Sector," Universal Journal of Management, Vol. 3, No. 1, pp. 21 - 28, 2015. DOI: 10.13189/ujm.2015.030104.
(b). APA Format:
Almaz Sandybayev (2015). Research toward Mobbing: Mobbing Perception in Northern Cyprus Tourism Sector. Universal Journal of Management, 3(1), 21 - 28. DOI: 10.13189/ujm.2015.030104.