Journals Information
Sociology and Anthropology Vol. 4(4), pp. 276 - 284
DOI: 10.13189/sa.2016.040411
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Why Social and Emotional Intelligence Matters in Workplace: An Evidence from a Developing Country
Rifat Afroze *
Research and Evaluation Division, BRAC (NGO), Dhaka, Bangladesh
ABSTRACT
For ensuring maximum productivity at workplace, keen understanding on how emotion and social behavior affect performance, motivation, relationships, and confidence at work is essential. The social and emotional skills can underpin effective learning, positive behavior, and emotional health and well-being of those involved in work. Hence, BRAC (world leading non-government organization) decided to design a training programme that will cover the personnel's psychosocial needs. This competence also required in workplace for forming professional relationship, solving problems, and adapting with the complex situations at workplace. This study was undertaken to assess the social and emotional intelligence of BRAC staff. Data were collected from 174 randomly selected staff of BRAC head office (equally distributed by sex) through survey and group interviews. Young, mid and upper management staff were proportionately participated in data collection process. Findings reveal that staff understood their emotions and linking with them, seems motivated in their work, cooperate effectively with their peers. However, they felt a bit difficulty on regulating emotions like anger, tension and stress. Moreover, lack of confidence, nature to avoid disagreement and less relationship management skills (with supervisor) hampered their productivity. This study suggested introducing a training programme where some psychological and psychotherapeutic techniques and behavioral modeling would employ for enhancing social and emotional skills of BRAC staff.
KEYWORDS
Emotion, Self-awareness, Social Skills, Stress, Job Satisfaction
Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Rifat Afroze , "Why Social and Emotional Intelligence Matters in Workplace: An Evidence from a Developing Country," Sociology and Anthropology, Vol. 4, No. 4, pp. 276 - 284, 2016. DOI: 10.13189/sa.2016.040411.
(b). APA Format:
Rifat Afroze (2016). Why Social and Emotional Intelligence Matters in Workplace: An Evidence from a Developing Country. Sociology and Anthropology, 4(4), 276 - 284. DOI: 10.13189/sa.2016.040411.